Unleash A Profitable Wholesale Business Today

Frequently Asked Questions

How can I contact Customer Support?

Email us at [email protected].

What payment options do you accept?

We accept most payment types including Wire, ACH, Credit Cards, Zelle, and more.

How can I cancel an order?

Contact us directly at [email protected].

Can I get a shipping quote before I pay?

Yes, absolutely.

Do you ship outside of the United States?

Yes, absolutely.

What shipping companies do you use?

FedEx, UPS, LCL, various tucking companies, and more.

Can I arrange my own shipping?

Yes, absolutely.

How can I check the shipping status of my order?

Email us at [email protected].

How long does it take to ship my order?

Shipping times depend on each order type, and can vary.

What happens if my order is damaged during shipping?

Email us within 24 hours to notify us of damage or defects.

Who is responsible for paying for shipping costs?

Clients are responsible for paying shipping costs. Some exceptions may apply.

Can I cancel an order after it’s been paid?

No. We do not accept cancellations.

Can I return merchandise after I receive it?

Only if the merchandise is damaged or if your order needs to be corrected.

If I return merchandise, will I receive a refund?

Yes, however, a restocking fee may apply.

General Inquiries


Where to Find Us

1Sources operates five distribution centers for faster, more efficient delivery. In addition to our two primary logistics Centers in Jersey City, N.J., and Long Island, N.Y., we have three regional logistics centers:

  • Southeast Logistics Center in Miami, FL
  • Texas Logistics Center in Fort Worth, TX
  • West Coast Logistics Center in San Francisco, CA